Please read the following Terms & Conditions carefully before booking your tour or event with Travel With Lesley Whyte Ltd.
Payment of your deposit, instalment and/or final balance confirms your acceptance of these Terms & Conditions.
A non-refundable deposit, full payment or payment plan, as specified within the individual tour or event listing, is required to secure your place.
Final balance payment is due by the date outlined within the individual tour payment schedule. Failure to pay the balance by the due date may result in cancellation of your booking and forfeiture of monies paid, subject to these Terms & Conditions and applicable New Zealand law.
Prices are quoted in the currency specified for each individual tour or event and may be in New Zealand Dollars (NZD), Australian Dollars (AUD), British Pounds (GBP), Euros (EUR), United States Dollars (USD) or another specified currency.
All advertised tour prices and invoice amounts are cash/bank transfer prices. Effective 1 October 2026, a 2.65% credit card processing fee applies to payments made by credit card. This applies to all invoices issued on or after 1 October 2026, irrespective of the original booking date.
Travel With Lesley Whyte maintains foreign currency bank accounts in Australian Dollars (AUD), United States Dollars (USD), British Pounds (GBP) and Euros (EUR). Where an invoice is issued in one of these currencies, travellers may elect to pay directly into the corresponding foreign currency account by bank transfer.
Bank account details and payment instructions will be provided on the applicable invoice. Travellers are responsible for ensuring Travel With Lesley Whyte receives the full invoiced amount in the invoiced currency and for any bank, international transfer, intermediary or foreign-exchange fees charged by their financial institution or payment provider.
The 2.65% credit card processing fee applies only where payment is made by credit card and does not apply to payments made by bank transfer into the nominated Travel With Lesley Whyte bank account.
Deposits are non-refundable.
Once the final balance or full payment has been received, refunds, less the non-refundable deposit, will only be considered where the tour has reached full capacity and your cancellation results in your place being successfully filled by another traveller.
If the tour has not reached full capacity, or your place cannot be resold, no refund will be payable.
Name changes or substitutions may be permitted subject to supplier, airline and operational conditions and may incur amendment fees.
No refunds will be made for unused portions of an itinerary, voluntary withdrawal from a tour, late arrival or early departure, subject to applicable New Zealand law.
Should Travel With Lesley Whyte Ltd cancel a tour or event, any refund due will be managed in accordance with these Terms & Conditions and applicable New Zealand law. Where appropriate, the traveller may also be offered the option to transfer eligible monies to another Travel With Lesley Whyte tour or event. Only one transfer will be permitted.
Where cancellation occurs before Travel With Lesley Whyte has made payments to airlines, accommodation providers, cruise operators, transport providers or other suppliers for the tour, refundable monies held by Travel With Lesley Whyte will be returned within seven days.
Where cancellation occurs after supplier payments have already been made, Travel With Lesley Whyte will make reasonable efforts to recover those funds from the relevant suppliers. Refund timeframes will therefore depend upon the individual suppliers’ refund processes and may take up to six weeks, or longer where a supplier’s own refund process is outside the control of Travel With Lesley Whyte.
Where supplier refunds are received progressively, Travel With Lesley Whyte will, where practicable, pass applicable refunds on to the traveller progressively rather than requiring the traveller to wait until all supplier refund processes have been completed.
Travellers acknowledge that Travel With Lesley Whyte may not always be able to recover all monies already paid to suppliers. Supplier payments may be non-refundable, partially refundable, subject to cancellation charges or credits, or otherwise unable to be recovered.
Where monies cannot be recovered from a supplier, travellers may have out-of-pocket costs. This is one of the reasons why comprehensive travel insurance is required for all Travel With Lesley Whyte international tours. Travellers should ensure their chosen policy provides appropriate cover for cancellation, disruption and non-refundable or unrecoverable travel costs.
Nothing in these Terms & Conditions limits or excludes any refund, remedy or other right that a traveller is entitled to under applicable New Zealand law.
Travel With Lesley Whyte is not responsible for independently arranged expenses incurred by travellers in preparation for a tour, including visas, vaccinations, independently booked accommodation, connecting flights or other travel arrangements, except where responsibility arises under applicable law. Travellers should ensure their travel insurance provides appropriate protection for these expenses.
Payments received for future tours are allocated to the relevant tour and its associated supplier commitments.
Funds received from travellers booked on one future tour are not available to meet refund obligations relating to another tour or group.
Where Travel With Lesley Whyte has already paid airlines, accommodation providers, cruise operators, transport companies or other suppliers on behalf of a particular tour, any refund following cancellation may be dependent upon those suppliers returning the funds to Travel With Lesley Whyte.
Travel With Lesley Whyte will make reasonable efforts to recover refundable supplier payments. However, Travel With Lesley Whyte cannot guarantee that every supplier payment will be recoverable in full.
Any applicable supplier refunds received will be passed back to affected travellers in accordance with these Terms & Conditions and applicable New Zealand law.
Comprehensive travel insurance is required for all passengers travelling on Travel With Lesley Whyte tours outside New Zealand. Evidence of appropriate travel insurance may be requested prior to departure.
For travel within New Zealand, including the Chatham Islands, domestic travel insurance is strongly recommended.
Travellers should arrange insurance as soon as their booking is confirmed rather than waiting until the final balance or departure date.
Travel arrangements often require Travel With Lesley Whyte to make non-refundable or partially refundable payments to airlines, cruise operators, accommodation providers, transport companies and other suppliers well in advance of departure. If a tour is cancelled, disrupted or a traveller is unable to participate, some of these payments may not be recoverable.
For this reason, travellers should ensure their insurance provides appropriate cover for their individual circumstances, destination and activities, including cancellation and curtailment, overseas medical and emergency expenses, travel delays and missed connections, weather-related disruption, emergency evacuation and repatriation, baggage and personal belongings, and non-refundable or otherwise unrecoverable travel expenses.
Where Travel With Lesley Whyte is unable to recover a payment from a supplier, a traveller may need to make a claim through their travel insurer for any eligible out-of-pocket loss, subject to the terms, limits and exclusions of their policy.
It remains the traveller’s responsibility to understand the cover provided by their chosen insurance policy and to ensure it is appropriate for their circumstances.
Travel to remote, regional and international destinations can occasionally be affected by circumstances outside the control of Travel With Lesley Whyte Ltd, including airline schedule changes, ferry or ship disruptions, rail delays, adverse weather, operational requirements or other unforeseen events.
Should such a disruption require additional overnight accommodation, transfers, meals or related services, Travel With Lesley Whyte will endeavour to assist by coordinating suitable arrangements and contracted group rates wherever possible.
Any additional costs arising from circumstances outside the control of Travel With Lesley Whyte remain the responsibility of the traveller, except where applicable law provides otherwise, and should be claimed through the traveller’s travel insurance where eligible.
Where Travel With Lesley Whyte operates on contractual arrangements with airlines, accommodation providers, ferry operators, rail companies, restaurants and other suppliers, refunds or credits may not always be available for unused services resulting from disruption.
Where, at the discretion of Travel With Lesley Whyte Ltd, a travel credit is issued in lieu of a refund, the credit holder is responsible for advising Travel With Lesley Whyte that a valid credit exists and requesting that it be applied to a future invoice.
Travel With Lesley Whyte is under no obligation to automatically identify, track or apply credits to subsequent bookings.
Credits may only be applied to bookings made by the original credit holder unless otherwise agreed in writing by Travel With Lesley Whyte.
Where a transfer to another tour is agreed, only one transfer will be permitted.
For tours or events commencing outside New Zealand where international flights are not included in the tour package, travellers are strongly encouraged to coordinate their international flight arrangements through Travel With Lesley Whyte’s preferred travel consultant.
Coordinating flights in this way helps travellers arrive at the destination at the same or similar times as the main group and assists with transfers, coordinated arrivals and the management of schedule changes or disruptions.
Travel With Lesley Whyte Ltd is not responsible for independently arranged flights that fall outside recommended arrival and departure times, except where applicable law provides otherwise.
Where flights are included within a tour package, the applicable airline’s booking, amendment, cancellation and refund conditions may also apply.
Travel With Lesley Whyte Ltd reserves the right to make reasonable changes to itineraries, accommodation, transport, guides, activities or inclusions where necessary due to weather conditions, operational requirements, safety considerations, supplier availability or circumstances outside our reasonable control.
Every reasonable effort will be made to provide a suitable alternative experience where necessary.
Travellers are responsible for ensuring they are medically and physically able to participate in their chosen tour or event.
Some tours involve walking on uneven terrain, remote travel, cycling, outdoor activities and variable weather conditions.
Travellers are responsible for handling and managing their own luggage throughout the tour, including airline check-in, movement of luggage to and from hotel rooms and loading luggage onto coaches or other transport where applicable.
Any medical conditions, mobility concerns, allergies, injuries or dietary requirements that may affect participation should be disclosed at the time of booking so appropriate consideration can be given.
Prior to departure, travellers may be required to provide dietary, health and emergency contact information.
Travel With Lesley Whyte Ltd organises travel experiences using independent airlines, transport operators, accommodation providers, cruise companies, guides, restaurants and activity suppliers.
Travel With Lesley Whyte will take reasonable care in selecting and coordinating these suppliers. Individual suppliers remain responsible for the services they provide, subject to Travel With Lesley Whyte’s own obligations under applicable law.
Travel With Lesley Whyte is not responsible for events outside its reasonable control, including severe weather, natural disasters, transport disruption, government action or other force majeure events, subject always to the traveller’s rights under applicable New Zealand law.
During tours and events, photographs and video footage may be taken for promotional and marketing purposes.
By participating in a tour, travellers consent to the reasonable use of these images unless they advise Travel With Lesley Whyte in writing prior to departure that they do not wish to be photographed or included in promotional material.
Prices may be subject to change prior to booking confirmation due to supplier increases, fuel surcharges, government charges or currency fluctuations.
Once a booking has been confirmed, any subsequent price adjustment will only be made where permitted by these Terms & Conditions and applicable law, including where external supplier or government-imposed charges arise beyond the reasonable control of Travel With Lesley Whyte.
Travellers are responsible for ensuring that they hold all passports, visas, permits, vaccination documentation and other travel documents required for their journey.
Passports must meet the validity requirements of all countries being visited or transited.
Travel With Lesley Whyte is not responsible for losses arising from a traveller’s failure to obtain or carry the required documentation, except where applicable law provides otherwise.
Travellers agree to comply with reasonable instructions from Travel With Lesley Whyte tour escorts, guides and operators, particularly where those instructions relate to safety, group operations or the wellbeing of other travellers.
Behaviour considered unsafe, seriously disruptive or inappropriate may result in a traveller being required to leave the tour. Any additional expenses arising from such removal will normally be the traveller’s responsibility and no refund will ordinarily be payable for unused portions of the tour, subject to applicable law.
Travel With Lesley Whyte Ltd will not be responsible for failure or delay in performing obligations where that failure or delay results from circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic, war, civil unrest, government action, border closures, industrial action or major transport disruption, except to the extent responsibility cannot lawfully be excluded.
Where such circumstances affect a tour, Travel With Lesley Whyte will work with its suppliers and travellers to determine the most appropriate available course of action.
These Terms & Conditions are governed by the laws of New Zealand and any disputes arising from them are subject to the jurisdiction of the New Zealand courts.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable New Zealand consumer law.
